Solving odd computer problems can take a different approach
You see something odd showing on the screen, and it might be a software tool you use every day but to you, it is not right.
Sometimes, the oddity you're experiencing could be computer hardware related or as simple as a recent software update. I may solve the issue same day, and other problems will need a call to the company that supplies your software item so I can chat tech-to-tech with the software gurus.
As a technician cannot guess how you operate your software item as there is a vast array of software on the market today, it is up to me to discover if the results can be replicated and then rectified.